Frequently Asked Questions:
Do you have an ABN? How long have you been operating?
Yes, we have an Australian Business Number: (ABN: 71 912 697 678). We have been selling trading cards on eBay for over 4 years and have recently decided to expand into a website.
Where are you located?
We are located on the Northern Beaches of Sydney, Australia. This is where all orders will be shipped from. We do not drop ship from overseas countries such as China.
How quickly do you send items (handling time)?
We ship out orders on the same or next day after receiving cleared payment (excluding pre-order items).
What countries do you ship to?
Currently we ship to Australia, New Zealand, Canada, the United Kingdom and the United States.
How long will it take for my order to arrive?
All orders are shipped out using Australia Post via Regular Mail (domestically) and Air Mail (internationally). Orders within Australia should arrive within 2 - 8 business days, international orders may take 1 - 3 weeks depending on country.
What payment methods do you accept? Can I pay with a credit card?
We currently accept PayPal, credit and debit card (Mastercard, Visa, AMEX) and bank transfer. Bank transfer is available to customers in Australia only. Credit card payments are processed through PayPal, please select "PayPal" as your payment option when you check out, then click "Pay with a debit or credit card". Our preferred payment method is PayPal or credit/debit card, as these methods allow us to ship the item out faster.
Are you planning to expand your inventory?
Yes, we are striving to offer the greatest range of items possible. As time passes, we will continue to add more single cards and other products.
Where can I find your card grades?
We have set card grades ranging from Mint - Played to let you know exactly what condition your card will be in. You will find them here.
I need a gift for a fan of Pokemon/YuGiOh. What item do you recommend?
If you are unsure about what to purchase for a big fan of Pokemon or YuGiOh cards, we recommend our random lots of 50 cards (you will find the Pokemon lot of 50 here and the YuGiOh lot of 50 here). These lots offer a great variety of cards in Excellent to Mint condition, and are great value for money. We have sold over 500 of the random lots of 50 Pokemon Cards on our eBay store.
I cannot find a specific card/item I want on your website/I want to make a bulk order. What should I do?
If you need a specific card or other item and cannot find it on our website, please email us at firstname.lastname@example.org and we will see if we have it. We also take orders for bulk amounts of cards, please email us (email@example.com) and we will give you a quote.
I have found a bug/error on your website. What should I do?
Our website is relatively new, so there may be small bugs or errors. If you find any, please email firstname.lastname@example.org with details of what is occurring. Any reporting of problems related to our website and its functionality is greatly appreciated.
My question is not answered here. What should I do?
The best way to contact us for any other enquiries is via our email: email@example.com. We will generally respond within 24 business hours.